Refund policy
For our full return policy with step-by-step instructions, visit our Return Policy page.
Summary
- 90-day trial on The Everyday Bed
- Free return shipping — we send a prepaid label
- 30-day minimum trial required for non-defect returns
- Refund to original payment method in 5-10 business days
How to Return
- Email info@sirarchers.com with your order number
- We confirm eligibility and send a free prepaid return label within 3 business days
- Ship it back — refund processed in 5-10 business days
Conditions
- Bed must be in resalable condition (light use expected — remove pet hair, spot-clean stains)
- 20% restocking fee if original packaging is unavailable (covers vacuum-sealing and repacking costs)
- Damaged or defective items: contact us immediately for free return and full refund — no restocking fee, no minimum trial
Non-Returnable Items
- Everyday Joint Health Chews (consumable supplement — damaged or defective orders replaced)
- Sale items and gift cards
Exchanges
Email us to coordinate a size or color swap. We'll walk you through it.
Refund Timeline
Refunds are issued to your original payment method within 5-10 business days of receiving your return. Allow an additional 5-10 business days for the refund to appear on your statement.
Order Cancellation
Email us before your order ships for a full refund. After shipment, our standard return policy applies.